Privacy Policy of Tshakka Solutions B.V.
Last updated: April 1, 2025
1. Introduction
At Tshakka, we are committed to protecting your privacy and ensuring the responsible handling of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information in compliance with the General Data Protection Regulation (GDPR). It also outlines your rights regarding your personal data and how you can contact us if you have any questions. By using the Tshakka website and services, you agree to the terms outlined in this Privacy Policy.
2. Personal Data We Collect
Tshakka collects and processes personal data that can identify or be linked to an individual. This includes contact information such as your name, email address, and phone number, as well as company details when relevant. If you are a paying customer, we may also collect financial details necessary to process payments. Additionally, we collect user activity data such as IP addresses, browser types, website interactions, and engagement with our services.
Personal data is collected when you register for services, sign up for newsletters, apply for a job, contact us for information, participate in surveys, or engage with our website using cookies and tracking technologies. We may also receive information from third-party partners or social media platforms.
3. Non-Personal Data
In addition to personal data, Tshakka processes non-personal data that is business-related and does not directly identify an individual. This includes company information and aggregated analytical data used to improve platform functionality. While the privacy policy focuses primarily on personal data, non-personal data is also handled responsibly under the same legal principles where applicable.
4. Data of Children
Tshakka does not knowingly collect or process personal data from children under the age of 13. If we become aware that such data has been provided without parental consent, we will take immediate action to delete it. If you believe your child has shared personal data with us, please contact info@tshakka.com so we can ensure its removal from our systems.
5. Purpose of Data Processing
Tshakka processes personal and non-personal data to provide and enhance our services, including live streaming, content monetization, and audience engagement. We use collected data to facilitate business connections, analyze platform usage, and improve the overall user experience. Additionally, we may process personal data to ensure security, prevent fraud, and comply with legal obligations.
In some cases, we may share personal data with third-party service providers, business partners, or legal authorities when necessary. This includes sharing data with partners for event organization, technical support, and platform improvements. However, Tshakka does not sell or share personal data with third parties for unrelated marketing purposes.
6. Legal Basis for Data Processing
Tshakka processes personal data based on consent, contractual necessity, legitimate interest, or legal obligations. When users opt in to receive communications or updates, their consent serves as the legal basis for processing their data. When providing services or fulfilling a contract, data processing is necessary to complete the requested transactions. Tshakka may also process personal data based on legitimate interests, such as improving platform functionality or offering business opportunities. In cases where legal compliance is required, data may be processed in accordance with applicable laws.
For non-personal data, the same legal bases apply where relevant.
7. Data Security and Protection
Tshakka implements strong technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. All personal data is encrypted during transmission and stored securely on protected servers. Our security protocols ensure that only authorized personnel have access to sensitive data, and we continuously monitor our systems to prevent security breaches. Despite these precautions, no online platform is completely immune to cyber threats. If you believe your data has been compromised, please contact us immediately.
8. Data Retention
Tshakka retains personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data related to active user accounts is stored as long as the account remains active. Financial data is retained for legal and tax compliance. Marketing and communication data is stored until users unsubscribe or request deletion. When data is no longer needed, it is either permanently deleted or anonymized.
9. Your Privacy Rights
Under the GDPR, users have the right to access, modify, delete, restrict, or object to the processing of their personal data. You may request a copy of your stored data, correct inaccuracies, or request deletion if the data is no longer needed. Additionally, you have the right to request data portability, allowing you to receive your personal data in a structured format. Tshakka will respond to privacy-related requests within four weeks. To exercise these rights, please contact info@tshakka.com.
10. Cookies and Automated Data Collection
Tshakka uses cookies and tracking technologies to enhance website functionality, analyze visitor interactions, and personalize user experiences. Cookies allow us to track browsing activity, improve performance, and remember user preferences. If you prefer not to have cookies stored on your device, you can manage or disable them in your browser settings. However, some features of our platform may not function properly without cookies enabled.
11. Changes to This Privacy Policy
Tshakka reserves the right to update or modify this Privacy Policy at any time. When changes occur, the updated version will be posted on our website, and the effective date at the top of this page will be modified. If you do not agree with the updated terms, you may discontinue using our services and request the deletion of your data. Continued use of the Tshakka platform after changes have been implemented indicates your acceptance of the revised policy. We encourage users to review this policy periodically to stay informed about how their data is managed.
12. Contact Us
If you have any questions about this Privacy Policy, how we handle personal data, or if you wish to exercise your privacy rights, you can contact us at info@tshakka.com. Our company is registered under the following address:
Tshakka Solutions B.V.
Titaan, Saturnusstraat 95
2516 AG, The Hague